FAQ private event


terms & timelines

  • all of our locations are ready-to-host! unless there is custom decor you plan to bring in, nothing is necessary when you book with us.

    each event includes a private space, rustic wooden tables & chairs, antique blue and white dishware, custom menus, private staff, plus the decorative greenery & white florals maman is known for.

  • unless otherwise arranged, events are for a duration of 2 hours with 30 minutes set up & tear down complimentary. additional hours used outside of confirmed times will be charged between $700-1000 per hour. this additional fee does not go towards the minimum food & drink.

  • to reserve a date & time, a non-refundable deposit of $500 + tax will be required that will be subtracted from the final total. your date is not confirmed with us until we receive the deposit and we do not hold dates without a deposit.

  • your menu selections need to be finalized two weeks prior to the event. your final headcount is require 4 day prior to the event. we will base all food & drink quantities on this number.

  • your deposit amount is non-refundable.

    if you must cancel more than three weeks in advance, you will not be held responsible for your invoice.

    if you cancel within two weeks of the event, 50% of the invoice will be charged.

    if you cancel within 4 days of the event date, full payment of the confirmed invoice will be charged.

    if you have to reschedule your event, you may be responsible for part of your invoice based on the terms above. these will be handled on a situation by situation basis.

  • the final invoice (including all food & drinks) will reflect the headcount provided 4 days in advance.

    in the case of last-minute cancellations, you are responsible for and will be charge based on the confirmed number.

    in the case of last-minute additions, we will do our best to accommodate. please note that you will be charged on-site for both food & drinks if the number of guests at the event is more than the confirmed number of guests provided to us 4 days beforehand.

 

PAYMENT

  • all payments are to be made via credit card on our booking platform called Tripleseat.

    payment of the final balance is to be made by credit card PRIOR to the event date. unless specified, payment will be made with the credit card on file. any additional charges will be due on-site after the event.

  • please note if you don’t reach the F&B minimum spend required at the event, we will charge based on the balance of the minimum spend. any remaining balance not met on-site at the event will be charged as a space hire fee on your final invoice.

  • all minimum spends are before tax and service fees. a 20% service fee will be applied to your final invoice and any additional payments made on-site.

 

decor & outside vendors

  • yes! hosts are permitted to bring outside decor for a private event, but they must remove any and all of their decor at the end of the event. hosts are also permitted to bring in any of their own floral & additional décor. please note that flowers are not included.

    confetti is not allowed.

  • definitely! we ask that clients confirm any outside decor & vendors with their event planner in advance by providing a detailed list at least 4 days prior to their event.

    we have some lovely vendors we work with often! you can see those on our preferred vendors page.

    maman is not responsible for any decor or personal items left behind after the finish of an event.

    outside food or drink is not allowed unless confirmed with your event planner ahead of time. outside f&b fees may apply.

 

FAQ group Reservation

TERMS & TIMELINE

  • a group booking is a large party (8-20 guests) seated table reservation. since we don’t take standard reservations, this is our answer to hosting your larger group!

    we require a $600 minimum spend before tax and gratuity regardless of number of guests. you will pick a pre-fixe menu and can enjoy the your coursed meal for two-hours.

    these are available seven days a week in florida & weekdays only from 8 AM - 4 PM everywhere else.

  • our group bookings are based on a 2-hour reservation but hosts can access their table 15 minutes prior and post reservation time

    on request and based on availability, additional hours will be charged at $25 per hour per person, rounded up to the nearest hour.

  • to confirm a group booking, we require authorization of a credit card to hold on file. you will not be charged anything until the day of your celebration.

    a credit card is required on-site for final payment in full on the day of the event - all payments are to be made in US funds.

  • your menu selections need to be finalized two weeks prior to the event. your final headcount is require 4 day prior to the event. we will base all food & drink quantities on this number.

  • if a group reservation is canceled within 2 weeks, we will charge $25 per person based on the most recent shared guest count.

    if a group reservation is canceled within 4 days we will charge the full amount based on the contract reflecting the confirmed guest count and menu.

  • in the case of last-minute cancellations, you are responsible for and will be charge based on the confirmed number.

    in the case of last-minute additions, we will do our best to accommodate. please note that you will be charged on-site for both food & drinks if the number of guests at the event is more than the confirmed number of guests provided to us 4 days beforehand.

Decor

  • guests are permitted to bring in only small table décor. please inform your planner in advance of what you are bringing in.

    please note that a group booking is a seated reservation at a designated table during our daily service so you will be in the proximity of other diners. all other tables & chairs will need to remain available for our daily customers so we will not be able to provide additional tables for gifts, favors etc.

    NO balloons, banners, confetti, decor on our walls or large decor is permitted for group bookings.

    guests must remove any and all outside decor at the close of their event. maman is not responsible for any decor or personal items left behind after an event.

 

other questions?

ask the maman events team!